Reviews

Micheal was honest about my Mr Cool unit when called out to assess an ongoing problem and while troubleshooting found an even bigger issue. Needless to say that problem was eliminated when he installed a new unit by a different manufacturer

They did great job highly recommend thank you

Very professional and efficient service!

I use Pretty Cool Ac for all my air and heating needs. Affordable, reliable and fast service to any of my families needs

Pretty Cool AC Heating and Refrigeration did excellent work for me. They fixed dead spots in my bedroom and master bathroom and relocated a light fixture so I can hang a ceiling fan centered in the room. They also replaced a bad breaker . The price was fair, they were courteous, and when something wasn't fully resolved the first time, they came back out and made it right. I'd definitely recommend them."

Timely approval and completion of service

Honest service. I've been calling this company for my HVAC service for years.

Good service, good price and very nice TY

The tech was great he fixed the problem was honest were the other company wasnt I appreciate the fact that he came even though it was late will recommend him to everyone thanks

Great service! Jason was awesome!

Great experience

Michael arrived within an hour after I called, on a Saturday, he was very friendly , professional and knowledgeable, pin pointed the issue with our roof top unit and fixed it, no guessing no throwing parts at it that it didnt need. I was very impressed with his attitude and willingness to explain things about how the equipment works. Thank you so much Michael. We will definitely call these guys next time we need HVAC work.

Can't beat there service and clear honest communication and pricing. My AC & Heating guys for life.

Michael and Ivan ran point on the inspection. Lead man, Michael, was sincere in checking out an option for repair. The unit had run way past its warranty and was simply worn out. The features of a new Daikin Oterra with a 10 year warranty was shared with me in easy to understand terms. Im now enjoying my new mini split and greatly appreciate the knowledge, professionalism, and friendliness that Michael provided as well as his partner on the job, Ivan.

Top notch, knowledgeable, professional, this is my third company to try Mike knows his stuff

I contacted Joseph on Sunday(Labor Day weekend), that my AC was out. He found Michael Coyle, to come out the same day within a few hours. They found the part required and had my system back in operation by Tuesday! Joseph was super kind and Michael was very informative about my HVAC System. Highly recommend Pretty. Cool AC & Heating!

Michael was great

Pretty cool is always pretty cool

Michael was very professional and informative. Him and his helper were very polite and friendly a pleasure to have them in my home. Will definitely use them again.

They were great

The company was super responsive to text messages and had a technician (Jason) at my house in record time. Jason was extremely knowledgeable and able to troubleshoot the problem quickly. I'm grateful Pretty Cool popped up on my search. I'll definitely be using them for any future AC issues

Jason was friendly and knowledgeable. He arrived on time and was able to complete the work in timely manner.

The tech was fast, polite, and honest

Akways great customer servuce with Pretty Cool AC.

I shared what I saw and described the 2ton outdoor AC fan motor stop turning. Another new one put in. I'll ckeck it again when I get off work. Thanks

Awesome service and the gentleman couldnt have been nicer. Super professional! I think I made a great choice in companies.

Michael was helpful with explanations, showing each procedure for accuracy and pricing. He was articulate and extremely knowledgeable! I only want Michael as an AC engineer in my home.

Called them at 2 pm and they were out at our house by 4 pm. Amazing service and the nicest people. They were able to fix our AC unit quickly and were very reasonably priced. Highly recommend!!

Excellent customer service came in got the job done and reasonable prices I will use them again!!

Great service. Came out same day of call. Showed me what needed to bd repaired fixed and showed after picture.

Jason Bowers did an excellent job - arrived timely, worked quickly and efficiently. His nice manners and friendly, but business-like approach were much appreciated. Took the time to answer all my questions. Approximately an hour later the air is cooling down nicely. Please send detailed price and information regarding regular maintenance visits. Thanks.

Jason came out a few hours after I called and kept me informed on arrival time. Much different than another well known provider who said their first availability was in 4 days. Jason arrived promptly and got my system going and stayed a few minutes longer to make sure all was well and running properly. Thank you, Pretty Cool AC!

Water discharge pipe was clogged up.

Michael and his co-worker came over to get my AC situated. Without any fluff they quickly identified the problem and started to fix it. I am thankful for their professionalism and expediency. Excellent job. Khalid

Very punctual and got me up and running quick

Joseph at Pretty Cool AC came out and did a top notch job, servicing my outside unit. Other companies were giving me the run around and the ones that did come out quoted me much more than Joseph did. They also tried to talk me into getting a new unit, because mine is an older model. But, Joseph said all I needed was a capicitor. I would recommend Pretty Cool AC for an honest and thorough job!

Great

They are very knowledgeable and responsive, we have a mini split ac unit in our company's server room and they have been very thorough in its service for us over the past two years.

I think I got taken to the bank really with this company they came out said my air conditioner was low they put 4 lb in cost me about or $500 that don't exactly remember the price . In a couple of weeks later I had to call him back then they told me my coil had cracked I needed a new one so they ordered one cuz it was still under warranty under another company they sent someone to replace it I'm thinking $1,000 maybe two the most since the call was replaced for free but instead they charged me $5,000 then I called the cup a couple of companies and they tell me it shouldn't have been that much because the coil was still under warranty so what do you think about that

Jason was prompt, friendly, and professional. He identified the issue quickly and kept us updated on progress. He showed us the malfunctioning part and explained the problem. We were extremely happy with the response time of the company and Jasons service.

This is a quality company. They sent out j and I that are two quality employees to take care of business. The price was right and the service was as good as it gets. Thank you J and I for being such good men. Jason Bowen was the lead man . Thank you Jason and Issac.

very quick and knowledgeable guys.

Mr. Jason was incredibly helpful, professional, and kind. Our A/C went completely out, and he came out on a Sunday to get it fixed. He was very knowledgeable, quickly identified the problem, and had everything repaired in no time. We truly appreciate his prompt response and excellent service. May God continue to bless you, Mr. Jason. Thank you again for all your help!

Very friendly, Jason was very easy going to talk to and ask questions, straightforward and honest, he went out of his way to explain each step he made while he was doing it to demonstrate how he was problem solving what was going on with my unit. These guys arent trying to make a quick buck, theyre in it for the long run and have earned a lifetime customer. Thank yall for the help!

Awesome customer service, and ac repair

He made me aware of the problem with the unit And stated we needed compressor. Very professional I hope he will be able to resolve the problem by end of day today. Getting the new compressor in.

Pleased.

Second time I used services. I will use them again in the future.

Mr Michel technician service my Ac unit and he is very professional and solve the problem.

The came in and found the problem within 10 minutes! We are overly pleased!!

Pretty cool AC are Pretty cool

Prompt, efficient, and questions answered. I really appreciate the work they did.

For anyone looking for an honest HVAC company with unbeatable pricing in Dallas County, Pretty Cool AC Heating and Refrigeration Inc is the one to call. Great service, great people, and great value.

Very efficient & professional. Good job. A friendly & good representative for your co

Highly recommend Pretty Cool AC Heating and Refrigeration Inc.! When our AC went out, they responded promptly and handled our new installation with excellent, efficient workmanship. Joseph has an outstanding team led by Michael, who is incredibly knowledgeable and detailed. They are honest, affordable, and truly collaborativeoffering multiple options rather than just pushing one primary recommendation. To top it off, Joseph personally inspects the finished work to ensure it meets his high quality standards. We are so grateful for their accountability and top-tier service!

We extend our sincere greetings. We would like to commend Mr. Joseph for his exceptional and distinctive contributions. Engaging Mr. Joseph's expertise in AC Heating and Refrigeration services is an undoubtedly sound decision. Mr. Joseph consistently demonstrates a profound commitment to client satisfaction, exhibiting professionalism, extensive knowledge, and a genuine passion for his field. Indeed, we would unequivocally award Mr. Joseph a perfect 10-star rating across all metrics. His service is highly recommended without reservation. Mr. Joseph consistently exceeds expectations in fulfilling his professional responsibilities. My husband and I wish to express our profound gratitude to Mr. Joseph and his dedicated team for their outstanding service. We reiterate our heartfelt appreciation to you, Mr. Joseph.

This will be my second time using Pretty Cool AC heating and refrigeration. Both experiences were great, and the service is stellar. The techs communicate what theyre doing, theyre efficient, and they clean up after theyre done. I highly recommend. My only callout is to get clarity on pricing. I was told its $86 to check the unit, and that cost would be applied to any repair costs. Well, its $86 per unit, and only $50 was deducted from the repair cost. Also, I was charged $399($350 with the $50 deduction) for the part, but found the same part online for less than $20.

Very prompt and friendly service when we needed a full system replacement over a weekend.

Showed up at the stated time and did timely work

Fantastic company fast response, great workmanship, diagnosed the issue and very professional. Pretty Cool AC Heating and Refrigeration Inc is now my goto for AC and refrigeration service

Great service and people.

Great Service and Fast Response

Great response time and quality work as always. This is not our first time using Pretry Cool for maintenance services and we have never been disappointed. It helps that his prices are reasonable.

I highly recommend Pretty Coll AC Heating and Refrigeration Inc.! Mr. Joseph was incredibly responsive and quick to assess the situation and determine exactly what was needed to fix it. His pricing was competitive, especially compared to other companies that seemed to be price gouging. The work was completed with precision, and the entire experience was professional from start to finish. Im already looking forward to working with them again to replace my AC system in the future.

Any time I need my AC serviced I call and they come out right away. I've been using them for years and don't have a single complaint.

Michael arrived early and was very cordial. He found the problem and promptly got it repaired

Prompt and efficient.

They are really

This is our second system we bought for a different property from Joseph and his team. Great job as usual.

Joseph and team did a great job installing our new heat and ac system. Great price, service and warranty. I would recommend them for anyone needing this.

Prompt service, diagnosis by a tech who knows what he is doing, and a clear path forward for getting the repair done. Can't ask for more than that.

Good job

Had trouble with the heating system. They sent a fine young man (Alex) out to take a look. It took a couple of tries but ultimately he was able to identify the problem too get me up a running just ahead of the nasty winter weather headed our way.

The team is professional, knowledgeable, and very communicative. They have completed two repairs for me. I will continue to use them for all my HVAC needs.

The tech really knew his stuff. He was very professional and pleasant. I would not hesitate to have him in my home again.

I was having trouble with my furnace and Mike took a look at it and went straight to the problem he was very knowledgeable.

Michael came and resolved the furnace problem within 10 minutes. He has a wonderful personality and was very easy to talk to.

Joseph was great. When our HVAC went out, he came within the hour to help diagnose the issue. He was prompt and professional.

A very honest company and know what they are doing.And will fix your probs not make new one's and not out ti sale.

Mike is master of his craft. Will 100% be calling them in the future.

Mike was very knowledgeable and helpful, they were able to come out same day and were easily and friendly to work with! Would highly recommend

Prompt, experienced AC service

Very knowledgeable and honest to let us know what we need for ac. Very reasonable! Will use again!

Excellent customer service!! Especially appreciated the on time arrival and attention to detail while servicing my system.

Very professional and knowledgeable will use them again.

Excellent service - Pretty Cool shows up on time and does great work. They don’t try to sell things that are not needed. I have been a customer for several years and appreciate their work ethic and integrity.

Excellent service - Pretty Cool shows up on time and does great work. They don’t try to sell things that are not needed. I have been a customer for several years and appreciate their work ethic and integrity.

This was a great experience with this Company. Trey is a excellent technician. He was honest, knowledgeable, and made you feel like family. Their was no up selling. He was professional and the cost was very, very fair! Highly recommend. I will not use any other company again! Thanks Pretty Cool

Very sufficient taking care of my situation,thanks for your on time business,job well done

The agent was professional and focused on his work

The tech was very professional and friendly and explained the heating system and the issues.

Great friendly service. I appreciate their commitment in my time of need.

Very nice and courteous worker. Performed very thorough job for us.

Joseph is amazing. He took care of my issues very quickly and the price was very fair. I would recommend him to anybody.

Excellent service. Efficient. Friendly. See you next year.

Joseph is awesome. In a market full of people trying to sell you things you dont need, Joseph is a true honest professional. Could not recommend him more.

Very quick response, helpful and doesn't try to upsell. Highly recommend.

Very polite, communicative, and thorough. Explained everything really well. Greatly appreciate Joseph's work.

Joseph serviced a furnace at a rental property, he was very knowledgeable and took the time to explain everything. I would highly recommend.

Pretty Cool AC tech Joseph provided me with excellent customer service. I highly recommend this local business.

Excellent service, explained everything and arrived a little early.

This is the best business service place I know. Wonderful service. I will continue to use them.

WILL BEAT ANY PRICE ON JUST ABOUT ANYTHING YOU NEED. GREAT SERVICE. FAST RESPONSE.

Very reputable company. The owner cares about the work they provide.

The owner came out to service my air conditioner and it did not take long for him to arrive. He was very polite and explained in detail what was going on. Price is reasonable and I will definitely use them again.

Fast response and good service. My AC stop cooling Friday and I had guests coming to my house on Saturday . They came Friday and returned early Saturday to complete the repair.

Extremely helpful. Made an extremely difficult decision easier by explaining everything to me, the warranty, the equipment, the installers. Thank you guys.

Great place to get all your heating and cooling needs. I love this place.

I have used plenty of home service companies. Pretty Cool AC has been the most thorough and honest company I have worked with, ever. I have used Pretty Cool AC on two separate occasions. Trey was my tech both times. Knowledgeable, honest, friendly. Pretty Cool AC serviced my units in Rowlett, Texas in a very timely manner at a very valuable price. Hardworking & Honest business is a rarity these days. Pretty Cool AC is a gem and I cannot recommend them enough. Thank you.

This is the best in the Midwest. I could not be more pleased with them and my air conditioner. Thank you and I will be passing on your information to EVERYONE.

Excellent customer service and reasonable pricing. Will definitely use again and recommend to others.

Comes fast and restores cold every time he's been called

Joseph went above and beyond. He was calm, answered all our questions, explained the issue and fixed it honestly. He was also considerate of our space, and put on plastic covers over his shoes. Truly great service through and through.

Always great and courteous service. Pricing is also affordable. I will schedule service in the Fall with Joseph and support his business.